One letter for one dispute.
Each rebuttal is drafted for the specific reason code, the issuing bank, and the facts of the case. Delivered in 48 hours, as an editable Word document. You submit it through your own processor.
How the work is done
- 01
Forward the notification
Send your chargeback notification to your dedicated forwarding address.
- 02
Receive a custom letter
Within 48 hours, you receive an editable Word document drafted for the specific reason code, the issuing bank, and your business.
- 03
Fill in your evidence
Add delivery confirmations, login history, communication trails, and whatever else the letter cites.
- 04
Submit through your processor
Send the completed letter through your processor's existing dispute interface. We do not submit on your behalf.
Why this works
Custom letters, not templates
Each letter is written for the specific reason code, the issuing bank, and your business context. Most chargeback services produce templated output.
No tech lift
Nothing to install, integrate, or configure. Forward an email, receive a letter, fill in placeholders, submit through your existing processor.
Predictable pricing
Flat quarterly subscription. No success fees, no revenue share, no per-dispute charges.
You stay in control
We never access your processor account, never submit on your behalf, and never lock you in.
What you stand to recover
Estimate annual benefit at your current dispute volume. The calculator uses a 5% baseline if you do not know your win rate, and assumes a 50% target win rate from custom letters.
Estimates use a 50% target win rate and a 5% baseline for "I don't know." Outcomes are determined by issuing banks and are not guaranteed.
Pricing
Two tiers, differentiated by dispute economics. Letter quality and process are identical.
Disputes averaging under $2,000
- Up to 30 letters per quarter
- Monthly cap of 10 letters
- 48-hour delivery
- Quarterly outcome report
Merchants with steady chargeback volume on lower-ticket transactions.
Disputes averaging $2,000 and above
- Up to 20 letters per quarter
- 48-hour delivery
- Quarterly outcome report
Merchants where each lost dispute represents meaningful revenue.
One letter, no commitment, no credit card. Same quality and process as paid letters. One per merchant entity.
Request your free first letterCommon questions
An editable Word document containing a custom rebuttal letter, written for the specific reason code, issuing bank, and your business context. You fill in the evidence placeholders and submit through your own processor.